FAQ
Got Questions? We’ve Got Answers.
We believe in transparency and efficiency. Here, you'll find answers to the most common questions about our products, services, and policies, helping you make informed decisions with confidence.
Find answers to basic questions about our company and philosophy.
Get details on product features, specifications, and what makes them unique.
Discover how we can bring your unique product ideas to life.
Answers about lead times, international shipping, and the ordering process.
Information on our quality control process and product warranty policy.
Learn about the packaging design and marketing materials we provide.
Answers for wholesalers, distributors, and brands interested in a long-term partnership.
Get insights on how we help you analyze trends and make strategic decisions.
General Inquiries
Alink operates as an integrated industry and trade company, specializing in audio products. This means we manage the full process in-house—from R&D and manufacturing to global sales, logistics, and wholesale distribution—providing a streamlined, one-stop solution that minimizes supply chain risks and ensures faster time-to-market for your brand.
Yes, we actively encourage potential partners to visit our facilities to see our operations, quality controls, and team in action. Contact our sales team to arrange a personalized tour, including meetings with our R&D experts and management—we offer virtual tours as an alternative for international clients facing travel constraints.
Product Information
Our process begins with comprehensive market research and client consultations, followed by conceptual design by our 15-person R&D team, engineering prototyping, rigorous testing for performance and compliance, and scalable mass production. This client-centric approach ensures products are innovative, reliable, and optimized for your target markets, reducing time-to-market and development risks.
Yes, we provide an interactive digital catalog showcasing our full range of audio products, including Bluetooth speakers, soundbars, TWS earphones, and more, with detailed specs, customization options, and market-specific recommendations. Contact our sales team for the latest version or a customized portfolio based on your business needs.
Custom Services (OEM/ODM)
Our standard MOQ is 3,000 units per model to optimize cost efficiency, but we offer flexible options for lower volumes on pilot projects or strategic partnerships, depending on product complexity and materials—let's tailor it to your budget and market testing needs.
The sample process typically takes 3-4 weeks after design finalization, while full R&D timelines range from 4-8 weeks based on complexity, with our 15-person team ensuring efficient iterations to meet your tight market launch schedules.
Order & Shipping
We accept T/T (Telegraphic Transfer) for bulk orders, with flexible deposit structures (typically 30%) to start production and balance payments before shipment, offering secure options like L/C for larger deals to align with your financial preferences and minimize risks.
Our standard terms are FOB Shenzhen for cost-effective exports, but we accommodate EXW, CIF, DDU, or DDP based on your logistics needs, providing full transparency and support to simplify customs and international shipping.
Quality & Warranty
We accept T/T (Telegraphic Transfer) for bulk orders, with flexible deposit structures (typically 30%) to start production and balance payments before shipment, offering secure options like L/C for larger deals to align with your financial preferences and minimize risks.
Yes, we offer a standard 12-month warranty on all products, covering manufacturing defects and backed by our commitment to quality, with extended options available for premium partnerships to protect your investment and brand reputation.